Building the future

Gabrielle is an experienced healthcare operations leader with more than 14 years of service at New York-Presbyterian Hospital. She currently serves as an Operations Manager overseeing Patient Transport, Mailroom and Morgue operations across the Columbia and CHONY campuses. In this role, she leads diverse teams, manages daily operations and staffing, monitors performance, and works collaboratively with clinical and support departments to ensure safe, efficient, and patient-centered service. She holds an MBA in Business with a concentration in Human Resources, a bachelor’s degree in Hospitality Management, and an associate degree in Culinary Arts. Gabrielle’s leadership approach is grounded in accountability, clear communication, employee development and continuous improvement. She is passionate about strengthening teams, developing future leaders, improving operational processes, and creating a workplace culture where employees feel supported while maintaining high standards of performance, professionalism, and patient care.

Carmen Huynh, MPA, RN, NEA-BC, CNOR, CRCST is a Director of Nursing for Perioperative Services at NewYork-Presbyterian Hospital. She provides strategic and operational oversight for Central Sterile Processing and Endoscopy Reprocessing services across six hospital campuses, including NewYorkPresbyterian Queens, Brooklyn Methodist, Weill Cornell, and Lower Manhattan. With more than a decade of perioperative nursing experience, Carmen has developed expertise in operations management, quality improvement, workforce optimization, and healthcare innovation. She earned her Bachelor of Science in Nursing from Hunter College and a Master of Public Administration from New York University’s Robert F. Wagner Graduate School of Public Service. She is currently pursuing her Doctor of Nursing Practice degree at Case Western Reserve University. During the height of the COVID19 pandemic, Carmen led NewYork-Presbyterian’s staffing command center, where she managed complex workforce deployment efforts across the health system and developed a passion for healthcare operations and systems leadership. She currently leads multiple interdisciplinary committees and enterprise-wide process improvement initiatives focused on operational excellence, patient safety, and advancing perioperative and sterile processing practices.

Sacha Keenan is a healthcare operations leader with responsibility for Environmental Services, Food & Nutrition, and Patient Transport at NewYork-Presbyterian Lower Manhattan Hospital. In the role of Director of Support Services, Sacha provides strategic and operational leadership focused on safe, reliable, and patient-centered care. With experience spanning frontline operations, workforce planning, process improvement, compliance, and technology-enabled workflow transformation, Sacha works across disciplines to strengthen service delivery and advance organizational priorities. This includes supporting the thoughtful adoption of tools such as Epic, Sentact, pCare, automation, and artificial intelligence to improve efficiency while maintaining a strong focus on patient safety and staff engagement. Sacha is known for a collaborative, approachable leadership style grounded in accountability, clear communication, employee development, and continuous improvement. A former collegiate athlete, Sacha brings the same commitment to preparation, teamwork, and long-term performance to healthcare leadership. Prior to the current position, Sacha held progressive roles in healthcare support services, developing broad operational experience and a practical understanding of the teams and systems that support the patient experience. Sacha holds an MBA from the University of Arizona Global Campus and bachelor’s degrees in Dietetics and Nutrition & Food Sciences from the University of Vermont. She believes great healthcare extends beyond the bedside and is driven by the people and services that support every patient’s journey.

Elyse Zlotnikov is a Director of Talent Acquisition at NewYork-Presbyterian, where she leads clinical and non-clinical recruiting, oversees large-scale staffing initiatives for expansions and Joint Ventures, drives workforce development, career programming, and community-based employment partnerships and created the first healthcare-based Returnship program for immigrants, refugees, and asylum seekers. She is also a founding board member of Haven Charter High School for Health Sciences in the Bronx, holds a bachelor’s degree from Saint Peter’s University and a Masters of Health Care Innovation from University of Pennsylvania.